A grievance call, deaf media and the character of the Indian postal department
I sent this grievance call to most small and biggest news media, but it seems no one hears and is ready to carry the news, It means that the poor and the weakest person have no support from society and I sent my grievance to the concerned department of ministry and offices but I don't see any light and hope of my grievance. So, I feel much frustration, and you can imagine how many people feel such depression and frustration unnoticed and unrecorded. I don't see also hope by any humanrights group to fight for such a cause.
The same grievance I posted earlier click here to read
Here I am adding a few emails that can prove my appeal to the government
I sent emails to the following recipients mocit@nic.in,
indiapost.wnx@gmail.com,
gurudas.kamat@nic.in,
saurabh.gupta@nic.in,
unmesh.wagh@nic.in,
rbsudhakar@nic.in,
rajinder@sansad.nic.in,
meerahanda@indiapost.gov.in,
shaque@nic.in,
ptskumar@indiapost.gov.in,
secretary-posts@indiapost.gov.in,
sujit_k_saha@rediffmail.com,
rupenbiswas@yahoo.co.in,
helpdesk.imo@indiapost.gov.in
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From
Gurudas Kamat MOS(C&IT) gurudas.kamat@nic.in>
Date: Wed, Feb 2, 2011, at 5:21 PM
Subject: Fwd: Six months over my gift parcel is not delivered by Post Office.
To:
pgsectiondakbhavan@gmail.com
The message is forwarded for necessary action under intimation to this office.
(Unmesh Sharad Wagh)
OSD to MOS(C&IT)(K)
to see the image of the mails please click the image and zoom
from
PG Section
| to | Albert Ashok
|
| date | Thu, Feb 3, 2011, at 10:35 AM |
No. 2-04/2011-PG Dear Sir/Madam,
Please refer to your complaint addressed to the Hon'ble MOS (C &IT) (K). The case is being forwarded to West Bengal Postal Circle for further disposal. You may please await further correspondence from the concerned Circle Office. The e-mail ID of W.B. Circle is cpmg_wb@indiapost.gov.in.
The inconvenience caused to you is sincerely regretted.
PG Section
Dak Bhavan
New Delhi-110116
From: PG Section <pgsectiondakbhavan@gmail.com>
To: cpmg_wb@indiapost.gov.in
Sir/Madam,
This complaint received from Hon'ble MOS(C&IT) (K) is being forwarded for necessary action and early compliance. The case is being dealt with in the Directorate under File No. 2-04/2011-PG. It is requested to furnish a detailed report along with the copy of the reply sent to the complainant and other enclosures, within 10 days positively as per the orders of the Office of the Hon'ble Minister.
PG Section
Dak Bhavan
New Delhi
-------------------------------------------------
I want to draw your attention to whom it may concern
Last 20th July 2010, A gift Parcel was sent from Japan, and on 23 rd July 2010, it reached to Indian counterpart of the Postal service, from then on it has not reached to the recipient, and still, I am in dark whether my gift will reach me at all, today 11th Oct 2010. It's going to be three months and how long it will take for the Indian postal service to deliver the item to its recipient or it is vanished by postal service people on the way?
Who is responsible and who will answer my question? Hello minister, journalist, a citizen of India and Human rights activists can you help me?
A sensitive and emotional question I put before you. Here I have all my documents scanned and uploaded to support my word. I am afraid the corruption of the Postal Department and customs are yet to explore.
Below is a document from the Japanese Post office to my friend EMIE Matsushima has written that the parcel is for long with the Indian Post Office, they had sent this document ( below) to EMIE Matsushima on last 21 Dec 2010
image 1
Image 2.
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Image 3.
image 4.
image 5.
Helpless citizens and corruption of postal department (with custom)
Indian Government has given authority to some unworthy people or people who are corrupted from top to bottom in the arena of public service. Because of that people are not getting government due service, resulting in a commotion against public servants and the government. The government is paying more to these public servants or employees so that they can serve better. But it seems that these public servants or employees think the government is their forefather’s property and the service will be run according to their whim and interest. If this is the situation, I think the government is poking people to insanity and forcing people to take action with their own hands making chaos, an unwanted disquiet situation.
I want to draw the attention of the Indian government, concerning authorities, ministers, and people who keep watch on corruption and Human Rights on this topic.
My grievance is: that I am an Indian and I have given a considerable size of contribution to my country for the last 30 years in the education and cultural field. A part of cultural and educated people know me well. My pecuniary condition or financial state is very poor. I never got any assistance from any government or non-government org. I don’t expect to. But I expect as a citizen of India, my small service to this nation will not be stopped by any government or non-government org. and my natural movement of activity will not be hindered.
As an artist, I needed a camera, but due to my very low financial state, I could not buy one. One of my friends in Japan sent me she used a camera as a gift. I was elated very; she sent it on last
20th July 2010. (See the image no 4 and 5). She sent me her scanned papers for a postal delivery order. I saw it on the website of the Japanese post office. It reached on 23rd July in India. ( see images No 1,2 and 3).
Still today, I have no formal intimation or information from the Indian Post office and customs office that someone from Japan sent me a gift.
Hello Minister, how do you take this? How long your postal department will take a parcel delivery to its recipient? Is it corruption on your department or customs officials' side? Who will shoulder the loss of my profession? And such type of offence your department is doing to how many common people? Do you have an account?
Why I did not have my gift, Can you look into the matter and punish the offenders who cause
numerous people stress, tension and grief? The government can not feed people but should not cause any damage to its citizen.
My friend sent me her papers duly scanned through email, so, that I can have confidence and ask the local post office. I have faith in my local post peon as they know me and deliver any letter or parcel in time. After waiting one month quietly I went to the post office and talked to senior authorities but could not tell me anything, I told them it is on the
Japanese postal website shows its delivered on 23rd July to the Indian authority. But the Post office told me that as soon as the parcel will come to this local post office it will be delivered to me. I asked other postmen who often come to my home for mail delivery. He said, foreign parcels are under custom inspection, so you have to look in the customs office. But he could not shed light on which custom office. So I told some of my police ( higher authority) and public servant friends, and they told me that I should not go to any customs office because customs people are not trusted they may complicate things more. Anyway, I came to know that there is a foreign post office in Kolkata where foreign parcel comes first and gets registered for inspection.
Finally, I found a close friend working in the customs office. I gave her my documents she has sent me to some officer in the foreign post office ( Foreign Post Office, 12, Kiran Shankar Roy Road, Kolkata) who might help me regarding this parcel of the camera and other assorted things.
So, probably, on the
7th Sept mustering some courage, I went to the foreign post office and waited a lot after 2 pm the officer got in what I am waiting for. I introduced myself he took little care and saw on his department’s computer that the parcel is lying with them. He assured me it will be released verbally. He instructed me to write an application demanding the parcel and attaching papers if I have any. And told me to come again on 13th September.
(See Images No 6 and 7)
The office is not meant for all public. If you have any purpose you have to write and sign in a guest book. From 11 o clock to 2 pm, for 4 long hours, I saw inside confidential rooms where they check foreign parcels and the work culture. Actually, it is a place for gossiping about who is working at the table. I don't know whether all are present in time. You know if there is gossiping the work process will naturally slow down. I saw (I wish I could have a sting operation or record the custom culture) a few officers just opening every parcel and handling roughly and repacking all. Before repacking they are checking all very closely and talking things as if there own property, listing all articles in a registered copy and checking all, if things are not mentioned they are not keeping back things on the same parcel. You will not know if anything is stolen by them or damaged by them ever. Such type of work may be in all countries I wonder! And repacking such a way that it has never been opened by any agent. The officials are laughing, chatting, and throwing parcels without any proper care, whether the articles break or damage they don't care. But when parcels will be delivered no one will know what the senders sent. And you have to receive the goods without any proper inspection. and can not claim if anything missing. Sometimes many stationary things we send inside a parcel or box without listing because we believe the parcel will not be opened by any agent through its journey senders to the recipient. My faith has been shattered. The thief is there in the system.
As I did not know the officer I came to meet so I looked for him in every section, downstairs and upstairs and asked many officers. I heard an officer saying loudly to another officer from his table ‘ USA goods, parcels should be released faster.’ I guess their work is not the natural way, the service system is controlled by some force. And unnatural means there is an unnatural force that exists.
On 13th Sept 2010, I went again with an application and duly submitted it. The officer gave me a receipt, ( see image no 6) and told me it will take time. He did not care that his officer had instructed him to entertain my case. He seems indifferent. I reported again to the officer who comes to the office late, and he said hopelessly ‘ Ok, we shall call you to leave your phone number. Finally, I returned home spending the whole day lost. Today,
11th Oct 2010 No one came from the Post office or called me regarding my parcel.
If it is the situation how can we trust our Postal system and department?
And who in this country will help common citizen if such things recur time and again.
Hello Minister are you listening?
I have full faith in the Indian government it will take appropriate care in public service and look into public grievances.
Image 6.
Image 7.
Today I took a finger shot ( see below the image) that tells the parcel is lying at Kolkata Ems speed post centre.
I am waiting to see how long it will take for the Indian postal department to deliver my gift to me.
This parcel involves some souvenirs and a sensitive personal letter. If they are lost It is my misfortune, I would think as the Indian government is always indifferent except to their vote craze.
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